You have to be connected to internet to play

Felix · Post by **Felix** » 15 Nov 2020, 23:34

The game says this at startup - The ladder is disconnected. You have to be connected to internet to play. I have tried two different WI-FI connections, both running through the same router. Played the game a few days ago without problems. The firewall is adjusted to let the game through. The internet on the machine works just fine. What can be the problem?

TKR · Post by **TKR** » 16 Nov 2020, 04:02

I have the same problem. I suspect the server is temporarily down or permanently decommissioned.

Albervita · Post by **Albervita** » 16 Nov 2020, 17:21

Same for me, even if some friend can enter properly. Wath's the problem ?

Felix · Post by **Felix** » 16 Nov 2020, 19:28

Same thing today. Tried to ping the server, and no packages lost. Can there be an arror with the app?

Alx · Post by **Alx** » 17 Nov 2020, 14:31

close game and restart your routers by unplugging the router for a few seconds, put back on, wait for network and try game again

euphoria · Post by **euphoria** » 17 Nov 2020, 16:11

It's probably not an issue that can be solved by booting the network. I have two computers on the same network, one has this problem, the other not.

Most likely one is good and the other is bad due to caching effects. This has to be fixed on the game server end.

Harald

Alinoa · Post by **Alinoa** » 17 Nov 2020, 16:51

Dear virtual sailors,

Many thanks for your feedback!
This issue has been forwarded to the team.

Kindest regards to all of you and stay safe,
Alinoa

Alinoa · Post by **Alinoa** » 18 Nov 2020, 18:12

Hi everyone,

This issue should be fixed. Could you please if it works well for you?

Cheers

Alinoa

Felix · Post by **Felix** » 19 Nov 2020, 14:52

Working now. Thank you

Albervita · Post by **Albervita** » 19 Nov 2020, 21:50

Merci Alinoa, it seems that now it works properly. If I may, could we know where was the problem ?

Alinoa · Post by **Alinoa** » 23 Nov 2020, 11:06

Hi Albervita,

A SSL certificate had expired causing this issue.

Happy Gaming